Ruby Mae Sleepwear Return Policy

At Ruby Mae Sleepwear, we prioritize your comfort and satisfaction. If you’re not entirely pleased with your purchase, we’re here to help.

Return Period

You have 30 days to return an item from the date you received it. Returns requested after this period will not be accepted.

Eligibility for Return

To be eligible for a return, your item must be unused, unwashed, and in the same condition you received it. Items must also be in the original packaging with all tags attached.

Non-returnable Items

For reasons of health and hygiene, we cannot accept returns on items that have been worn or washed.

Return Process

Please email our customer service team at [email protected] to initiate a return. Include your order number and the reason for your return in the email. After receiving confirmation from our team, please securely pack the items you wish to return and include the original receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note, we do not offer refunds if you simply changed your mind or misused the product or service in a way that contributed to the problem. Please note that it can take up to 14 days for the refund to appear in your account, depending on your payment provider.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, feel free to reach out to our customer service team at [email protected].

Thank you for shopping with Ruby Mae Sleepwear!